Businesses generally are outsourcing more of their non –core business activities to specialist providers in order that they may concentrate on their core services. As a result there is an ever increasing need to be able to manage these service providers effectively. This starts with having an effective process for selection of the provider starting with a clear Statement of Requirements, Request for Proposal, analysis and balanced scorecard, due diligence and contract negotiation. Then there is the establishment of service level agreements {SLA}, key performance indicators and establishment of oversight processes.

  • Assurance visit program for third party management
  • Management of full RFP process, including: preparing statement of requirements; due diligence on providers; balanced scorecard evaluation of bids; recommendations
  • Monitoring of service level agreements (SLAs) or key performance indicators (KPIs)
  • Risk evaluations
  • Exit planning